Message from the Chairman/Commissioner - Annual Report 2012               Chairman3

On behalf of the Board of Commissioner, Management and Staff of the National Telecommunications Commission (NATCOM) I would like to take this singular opportunity to wholeheartedly welcome you to the third edition of our Annual Report 2012.

The report provides a succinct and cogent account of the activities and achievements of the Commission during the year under review, and projects its anticipated challenges in the coming year.

The Commission continues to strive towards the fulfillment of its mandate to regulate the telecoms sector, project consumer interest and ensure fair competition in the emerging telecommunications environment. The Commission welcomes the commissioning of the Africa Coast to Europe (ACE) Fiber Optic Cable by HE President Ernest Bai Koroma in February 2013 as a timely development, considering the crucial role of broadband connectivity in realizing the national development agenda for prosperity.

The Commission is particularly committed to playing a substantial role towards the enhancement of universal access to telecommunication services by bridging the digital divide between men and women; and between urban and rural populations. In this vein, the Commission has embarked on robust computer literacy training for the girl-child and women in Urban and Rural communities.

Cyber Crime has become a menace in modern society, constituting a real threat to economic stability and national security. To tackle cyber fraud, the Commission has established an anti-Cyber Crime Unit working in tandem with State Security apparatuses in the hunt for illegal SIM Box operatives, and to ensure SIM Card Registration Regulations.

The Commission views with great exception, the poor quality of service delivery by Operators. While exploring appropriate channels to ensure that Operators provide good services to their consumers, the Commission would like to take the opportunity to crave the indulgence of consumers for the inconvenience caused them by poor service provisioning; and to reiterate its firm commitment to consumer protection and satisfaction.

Let me at this juncture on behalf of colleague Commissioners, the General Directorate and Management send a strong reminder to all service providers of their obligation by law to provide equitable, affordable, efficient, reliable and indiscriminate serves to their clientele at all times and in all geographical locations of the country.

The Commission appreciates the support and partnership of all stakeholders including international partners in its tasking mandate of regulating this dynamic sector in Sierra Leone.

My sincere thanks go to HE President Ernerst Bai Koroma and his Government ; Honorable Members of Parliament, especially Members of the Oversight Committee on Information and Commissions for their support to and collaboration with the Commission at all times.

Finally, I would like to express profound thanks to colleague Commissioners, the General Directorate and Management of the Commission for their steadfastness in executing their respective duties during the year under review. As we anticipate new dimensions in the business of regulating the secto in the years ahead, key among them being the regulation of the Africa Coast to Europe (ACE) fiber optic cable, I would like to urge all of us to redouble our efforts and be more pro-active, focused and committed to our job in meeting our performance targets.