NATCOM'S Mission & Vision

The Commission’s Mission and Vision are contained in its Five-year Strategic plan as follows:


To foster a progressive and enabling environment for the development of the ICT industry in Sierra Leone


To be a leading ICT Regulator in sub-Saharan Africa

The National Telecommunications Commission (NATCOM)

The National Telecommunications Commission (NATCOM) was established by an Act of Parliament in 2006 to regulate the Sierra Leone telecoms sector, protect consumer interest and ensure fair competition among service providers. The current Board of Commissioners of NATCOM was headed by Alhaji Mohamed Fouad Sheriff who is the sixth in a row since the Commission became fully operational in April 2007. The day–to–day administration and management of the Commission is entrusted in the office of the  Director General headed by Mr. Maxwell Massaquoi.


Telecommunications Service means service of any description provided by means of any transmission, reception of signals by wire, radio, optical, or other electromagnetic

Regulatory Administration

To generate and administer Licenses/Authorizations for approved services. To set up and enforce standards for communications and ICT Systems. To validate services and verify tariffs where necessary, and To ensure the proper administration of the National Numbering Plan.

Complaints Process

Predatory marketing and unfair services, Inflated or unexplained post-paid billing charges, Malpractices in pre-paid charges, Scratch-card and voucher failures...

Legal & License

The Commission operates a technology neutral licensing regime and has issued the following licences: Second Generation Licence for Mobile Telecommunications - 2G

 Natcom Conducts Consumer Perception Surveype in the provinces

Staff of the National Telecommunications Commission (NATCOM), have administered over five hundred questionnaires to residents in Kenema, Kailahun, Bombali and Tonkolili districts, to assess the perceptions of consumers with respect to services provided by mobile network operators (MNOs).

The survey was conducted between the 21st to 23rd June 2019 in the eastern region towns of Kenema, Kailahun, Daru, Pendembu and Segbewama, and north-eastern towns of Makeni, Magburaka, Masingbi, Matotoka and Makalie

Online Applications

Online applications are programmes, like ones you would use on your computer such as paint or word, that operate online on a website. Online applications may also be referred to by other names like SaaS or ‘Software as a Service‘ All NATCOM applications can be found here.

Fibre Optic

The Governments idea to take full ownership of the project is currently paying dividends to the public while many continue to enjoy a free flow of fast and reliable internet service. The decision taken by the Government to ensure that Sierra Leoneans own the Submarine Fibre Optic Cable was a way of enabling a positive environment in which the private sector can flourish.

Press Release

The attention of the National Telecommunications Commission (NATCOM) has been drawn to series of criminal activities carried out by scammers using the 232-21 Code to perpetrate their criminal activities.

Manage and Assign the national Spectrum
Encourage fair competition and investment in the sector
Enforce SIM / UIM Card Registration Regulations
Fight against SIM Box Fraud
Support Universal Access to telecommunications services

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